1) PREREQUISITES TO RENT A VEHICLE
a) Vehicles will not be rented out to underage individuals below the age of 23 years.
b) A valid driver’s license has to have been held for at least two years.
c) Vehicles are not allowed not leave Zambia unless approved by Nkobo Nkobo Car & Marine Hire.
2) RENTAL DAYS
Nkobo Nkobo Car & Marine Hire rents out its vehicles at a daily charge based on calendar days. This fee will vary according to the type of vehicle.
3) RESERVATION, CANCELLATION AND PAYMENT
a) To make a binding reservation a 50% down payment is required. If the client pays the full balance upon making a reservation, a discount of 3 % will be granted if the booking is made at least 45 days before the commencement of the hire. Otherwise full balance is to be paid upon collection of the vehicle.
b) Cancellation policy:e6 months before collection: full refund of down payment.
4 months before collection: 75 % refund of down payment.
1 month before collection: 25% refund of down payment.
Less than one month before collection: no refund.
Any cancellation attracts a service fee of $50.
4) COST OF RENTAL
a) The actual cost of the car rental is subject to the type of vehicle and the duration of the rental.
b) There is no mileage charge (unlimited).
c) 24/7 Chauffeur service is available both outside Lusaka and within Lusaka, And an extra fee will be charged for this service. This fee covers all expenses of the drivers (drinks, meals, & lodging).
d) All toll gate charges and penalties are borne by the client.
5) VEHICLE CONDITION AND INSPECTION
a) Upon collection and return a Nkobo Nkobo Car & Marine Hire representative and the Client will inspect the vehicle for damages/scratches/dents and record any findings in the vehicle condition report attached to the rental contract.
b) Fuel is the client’s expense. The vehicle will be handed over with a full tank. The client is expected to return a full tank.
6) RESCUE AND LOSS OF USE
a) In the event of an accident, damage, or loss of the vehicle the client is obliged to immediately inform the next police station and Nkobo Nkobo Car & Marine Hire. Any failure to do so could attract a loss of insurance coverage.
b) In the event of Nkobo Nkobo Car & Marine Hire having to carry out a rescue and upon confirmation of the breakdown having occurred, all towing charges over and above the insurance cover of $50 within Lusaka and $300 outside Lusaka and the associated costs of the rescue e.g. fuel costs will be borne by the client unless the breakdown is due to a mechanical fault or the client has opted for the Super Cover Insurance.
c) In the event of an accident, damage, or loss that is attributable to reckless and/or negligent driving or conduct Nkobo Nkobo Car & Marine Hire reserves the right to charge loss of business use to the client for the period when the car will not be in use by Nkobo Nkobo Car & Marine Hire as a revenue-generating asset.
7) REPLACEMENT CAR
a) Any accidental or mechanical damage to the Vehicle shall be repaired by a workshop or technician, approved by Nkobo Nkobo Car & Marine Hire.
b) In the event the Vehicle cannot be repaired within 48hrs Nkobo Nkobo Car & Marine Hire will provide the client with a Replacement Vehicle of the same category with specifications comparable to those of the hired Vehicle. The Client may accept the replacement Vehicle or elect to exercise his right to Early Termination of the Contract. The amount of the refund will be subject to the remaining rental duration.
c) If the accidental or mechanical damage requires a replacement vehicle as described as above, Nkobo Nkobo Car & Marine Hire may exercise its right to Early Termination of the Contract if the damage results from carelessness, negligence, or recklessness by the Client. In such an event the client cannot claim compensation for the remaining rental duration.
8) INSURANCE AND SECURITY DEPOSIT
a) Nkobo Nkobo Car & Marine Hire vehicles are fully insured (Collision and Loss Damage Waiver), however, the client is liable to cover an excess of 10% on damages write-offs with a minimum of $100. Any damages or loss and the associated cost of repair will be borne by the client over and above the insurance cover. This means the client will cover 10% of the damage costs with a minimum of $100. A Super Waiver with 100% insurance coverage and an Excess limited to $500 is available at an additional insurance premium.
b) The client has to pay a refundable security deposit upon pick-up of the vehicle. The actual amount is subject to the type of vehicle and hire duration. The deposit is refundable upon return of the vehicle given there is no damage/theft and provided there are no costs due (e.g. damages, speed tickets, etc.)
c) The Insurance (Standard & Super Cover) will only cover damages/losses/write-offs if the Client has obtained a Police Report. In case of an accident, theft, or any damage to the vehicle the Client has to report immediately to the next Police Station and Nkobo Nkobo Car & Marine Hire within 24 hours.
d) The Collision/Loss Waiver will not apply if the loss or damage is attributable to a deliberate or fraudulent act, omission, negligence, or recklessness by the client. In such an event the client will have to bear all damages and write-offs.
9) RETURN OF VEHICLE
a) All vehicles are expected to be returned on time. Any late returns will attract a penalty equal to a full day`s charge. An allowance of 1.5 hours from the time of return is given.
b) Amount of fuel to be returned on the same level given.